'Ryanair fined me £100 over bag straps - I'm angry with what they told my child'
John Butler, 50, was about to board his flight from Dublin, Ireland, to the Canary Islands when he was stopped by Ryanair staff. They told him his bag straps were slightly too big
John Butler, 50, was about to board his flight from Dublin, Ireland, to the Canary Islands when he was stopped by Ryanair staff. They told him his bag straps were slightly too bigJohn Butler has slammed Ryanair for the unreasonable charges (
Image: Kennedy News and Media)
A dad was left fuming after Ryanair staff gave his daughter an ultimatum and threatened to cancel her holiday.
John Butler, 50, and his family, from Dublin, were looking forward to their holiday to Lanzarote last month. However, when the sports therapist placed his carry-on bag into the sizer, staff said that the material straps were slightly too big and said he would need to pay £50 each.
Things went from bad to worse when the dad-of-two challenged the charge. He said staff reportedly warned his daughter that she would "not go on holiday if her father did not pay the fine." Fearing he would miss out on his 10-day holiday, John reluctantly agreed to the charges before requesting the worker's name - but she reportedly refused to give it and turned her name badge backwards.
The family were able to board the plane but have submitted a formal complaint against Ryanair following the incident and demands a refund. However, Ryanair has stood by the charges and claim he was "correctly charged" the extra fees of £50 per bag as they "exceeded the permitted size".
Ryanair staff said the straps were slightly too big (Image:
Kennedy News and Media)John said: "We get to the gate on time and are probably the last two or three people going in. The couple ahead of us are pulled aside about their bag being too big. I was standing there oblivious to what was going on.
"Then the next minute, I'm told 'you step aside as well'. Myself, my wife, and two kids step aside and I'm still wondering what this is about.
"And she said you're going to be charged â¬120 because your two bags are over. I said do you not have to weigh them or check them? How could they be? She told me to put mine and my son's bag in the sizer. It was clearly obvious that it was fine but she said it's not fine. She said the handle was above it and just kept insisting.
"And she turned to my daughter and said you won't go on your holidays if your father doesn't pay the fine. She said the gates are closed and she could open them if I pay, so I was left with no choice. I asked for her name but she turned the badge away so I couldn't see it. It was very distressing."
The 50-year-old sports therapist was told by Ryanair staff that the cabin bags were over the airline's limit and owed £50 each (Image:
Kennedy News and Media) John slammed Ryanair's 'disgusting moneymaking exercise' (Image:
Kennedy News and Media)The dad is demanding a refund and apology. John said: "On the plane, the air hostess and staff were all fantastic and all agreed it was totally wrong. It seems to be a common practice that if you're the last few in the queue, you're pulled aside and you're very much threatened, which we were, and left with no choice but to pay.
"When we came back with Ryanair, with the exact same bag and same contents, no one even asked us about our bags. If it was one way surely it should be the other way. Not only it is in my view illegal that you have a practice where the bag clearly fits in the instrument you provided, but then you're threatened into paying the money. This is just a money-making exercise. It's wrong."
Ryanair says the passenger was not "targeted" by the gate agents because they were one of the last in the queue. A Ryanair spokesperson said: "This passenger and his travelling companions booked a non-priority fare for this flight from Dublin to Lanzarote (31 Dec), which allowed them to carry a small personal bag onboard. Two of these bags exceeded the permitted size and they were correctly charged a standard gate baggage fee (Euro 60) to place their oversized bags in the hold."
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