Oasis fans' 'dreams crushed' with tickets 'cancelled over bot claims'
Fans in the UK and overseas have expressed their frustration after the company believed genuine fans to be bots trying to purchase tickets to Oasis Live '25
Oasis enthusiasts are gutted, claiming their "dreams have been crushed" after Ticketmaster axed their tickets to the band's much-anticipated reunion tour, accusing them of being bots.
The debacle has left fans from the UK and abroad fuming as they were mistaken for bots in the scramble for tickets to Oasis Live '25, kicking off on July 4. Amidst an ongoing investigation into Ticketmaster over soaring ticket prices for the Oasis reunion gigs, fans were stunned by the steep hike, with standard tickets more than doubling in cost.
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Several received emails from Ticketmaster alleging bot activity during their purchase and were prompted to complete a form to address the issue. Leighah Conroy, 24, from Cumbria, was looking forward to experiencing Oasis live with friends at Heaton Park in Manchester on July 19 but was left feeling "crushed" when her tickets were voided.
Her friend, who bought the tickets on August 28 last year, got an email from Ticketmaster on Friday stating, "it was identified that bots were used to make this purchase." Ms. Conroy expressed her dismay: "To say that we’re bots is totally out of order for Ticketmaster because we tried all day to get the tickets," adding, "Our heads have been pretty battered these past 24 hours."
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She continued to PA: "I felt sick in the stomach. It’s a band you’ll never experience or see again and it’s been on my bucket list for years. It just feels like my dreams have been completely crushed."
Ms Conroy revealed the hefty price tag for attending the much-anticipated Oasis gig at Wembley, with tickets hitting around £150, hotel stays at £200 per head, and travel costs adding another £40. In a bid to expedite a resolution after her friend's inquiries went unanswered by the ticketing company, she shared a screenshot of the email on X, formerly known as Twitter.
She slammed the company's response as "totally outrageous" and voiced the frustration of many fans, saying: "A lot of fans are wanting answers as to why this has happened, and we’ve just got no answers whatsoever."
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In a similar plight, Marta Bonnet from Spain recounted how she shelled out over £3,000 for her family to witness Oasis live, only to be met with the same disheartening email last Friday. The 48 year old lawyer from Tenerife initially dismissed the email as a hoax, but upon realising its legitimacy from Ticketmaster, she expressed her dismay and distrust towards the company, stating: "At first we thought this email was fake or a spam email, but no it was true," and lamented, "We usually use Ticketmaster to buy our tickets... But now, how can I trust this page which is supposed to be the official page? I really can’t believe what has happened."
The incident left Ms Bonnet feeling "shocked then angry," as she spent close to five hours trying to get answers from Ticketmaster through emails and direct messages on X. She also condemned Ticketmaster for punishing genuine fans due to problems associated with bot accounts.
In the midst of ticketing chaos, one fan expressed her frustration with the current system. "I know there are a lot of platforms trying to use bots to resell the tickets, but there must be another way to take control of this situation, which is not to take (it out on) all the people that are buying the tickets in a legal form," she lamented.
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Ms Bonnet, who snagged four premium tickets for just over £1,000 last August and shelled out roughly £2,082 (2,000 euros) on travel and accommodation, voiced her concern about not being reimbursed for her flight costs. Despite the setback, Ms Bonnet mentioned that she and her family might still fly to the UK, although she admitted that "being there while Oasis is playing and you’re not there" could put a damper on their holiday.
A representative from Ticketmaster addressed the issue, stating: "Anyone who has been contacted and believes a refund was made in error has been sent a form to fill in for the tour’s promoters to review."
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