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Oasis fans have âdreams crushedâ after Ticketmaster accused them of being bots
Fans have expressed their frustration after Ticketmaster believed genuine fans to be bots.
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Oasis fans have said their âdreams have been crushedâ after Ticketmaster cancelled their tickets to the bandâs reunion tour accusing them of being bots.
Fans in the UK and overseas have expressed their frustration after the company believed genuine fans to be bots trying to purchase tickets to Oasis Live â25 which starts on July 4.
The issue comes as the company is being investigated over Oasis ticket sales after fans reported being shocked by standard tickets for the bandâs reunion tour more than doubling in price.
At first we thought this email was fake or a spam email, but no it was true
Marta Bonnet, Oasis fan from Spain
Several fans have received an email from Ticketmaster claiming bots were identified making their purchase and urged customers to fill out a form to rectify the issue.
One fan who was excited to see the band live with her three friends at Heaton Park in Manchester on July 19 said she felt âcrushedâ after finding out her tickets were cancelled.
Leighah Conroy, 24, from Cumbria, said her friend, who does not wish to be named, purchased the tickets on August 28 last year but received an email from Ticketmaster on Friday claiming it was âidentified that bots were used to make this purchaseâ.
âTo say that weâre bots is totally out of order for Ticketmaster because we tried all day to get the tickets,â Ms Conroy told the PA news agency.
âOur heads have been pretty battered these past 24 hours.
âI felt sick in the stomach. Itâs a band youâll never experience or see again and itâs been on my bucket list for years. It just feels like my dreams have been completely crushed.â
She said each ticket cost around £150 while a hotel stay cost £200 per person and a further £40 for travel.
Ms Conroy was sent a screenshot of her friendâs email which she posted on X, formerly Twitter, in an attempt to process their issue quicker after her friend did not receive a response from the company about their tickets.
She described the companyâs handling of the situation as âtotally outrageousâ, adding: âA lot of fans are wanting answers as to why this has happened, and weâve just got no answers whatsoever.â
Meanwhile, a fan from Spain who said she spent more than £3,000 for herself, her husband and two teenage children to see Oasis at Wembley on August 3 received the same email on Friday.
Marta Bonnet, 48, initially thought the email was fake, but after realising it was from Ticketmaster she said she does not intend to purchase tickets from the company in the future, despite being a loyal customer.
It's a band you'll never experience or see again and it's been on my bucket list for years. It just feels like my dreams have been completely crushed
Leighah Conroy, Oasis fan whose tickets were cancelled
âAt first we thought this email was fake or a spam email, but no it was true,â the lawyer from Tenerife in the Canary Islands told PA.
âWe usually use Ticketmaster to buy our tickets⦠But now, how can I trust this page which is supposed to be the official page? I really canât believe what has happened.â
Ms Bonnet said she felt âshocked then angryâ and spent nearly five hours trying to liaise with Ticketmaster via email and direct message on X about the issue.
She criticised Ticketmaster for penalising genuine fans for issues relating to bot accounts.
âI know there are a lot of platforms trying to use bots to resell the tickets, but there must be another way to take control of this situation, which is not to take (it out on) all the people that are buying the tickets in a legal form,â she said.
Ms Bonnet managed to purchase four premium tickets for just over £1,000 last August and spent around £2,082 (2,000 euros) on accommodation and flights, but said it is unlikely she will be refunded for her plane tickets.
Ms Bonnet said she and her family will likely keep their plane tickets to the UK but added âbeing there while Oasis is playing and youâre not thereâ could sour the trip.
A spokesperson from Ticketmaster said: âAnyone who has been contacted and believes a refund was made in error has been sent a form to fill in for the tourâs promoters to review.â
