What are the latest penalties for water firms, and will they reduce bills?

Ofwat has forced firms to hand £157.6 million back to customers after missing their targets on pollution, leaks and customer satisfaction.
Our unmissable weekly email of all the gossip, rumours and covert goings-on inside the Square Mile I would like to be emailed about offers, event and updates from Evening Standard. Read our privacy notice. Water companies were yet again in the spotlight on Tuesday after Ofwat forced them to hand a collective £157.6 million back to customers for underperformance.The regulator said firms were missing their targets on pollution, leaks and customer satisfaction – and vowed to “challenge”...

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